Experts in data recovery!
Damaged hard drive? Broken USB device? RAID problems? The Computer Hospital can evaluate your situation and explain the available recovery options. Whether the missing information is business records, family photographs or other important files, the first step is understanding what went wrong.
Stop! Do not make it worse.
Stop using the affected device to reduce the risk of further damage or overwriting lost files. Do not format or initialize it, install recovery software on it, or save recovered files back to it. If a drive is clicking, squealing, disconnecting or repeatedly producing errors, power it down and contact us before trying again. Avoid opening a hard drive or attempting a RAID rebuild without an assessment.
Start with a free limited evaluation
Bring your device to our Midtown shop for an initial review of your data situation at check-in. Our complimentary limited evaluation helps us discuss the symptoms and explain the next steps. Some failures require more detailed analysis before we can determine the recovery options and provide an estimate. Any additional diagnostic charges require your approval in advance. Immediate recovery is not guaranteed.
Common data recovery symptoms and problems
Tell us what happened and what you have noticed. We evaluate situations such as:
- Clicking sounds or mechanical hard drive failure
- Suspected damage to hard drive recording surfaces
- Failed or inaccessible solid-state drives
- Broken USB flash drives or damaged external storage
- Accidentally deleted files or reformatted drives
- RAID failure or accidental reformatting
- Deleted or corrupted log files
- File system corruption or inaccessible files
- External drives that power on but do not show files
- Computers that will not start
Do you need data recovery or a data transfer?
A computer that will not start does not necessarily have a failed drive. If the storage device is healthy and the files are readable, a straightforward data transfer may be all you need. Deleted files, corrupted file systems and failing devices may require recovery work even when the drive makes no unusual sounds. Describe the problem and let us assess the device so we can recommend the appropriate service.
Clear estimates before recovery work begins
The cost depends on the device, its condition and the work required. A simple transfer and a complex recovery are different services. We explain the recommended approach and provide an estimate for your approval before proceeding. If you decline the work, you are responsible only for charges agreed to in advance. Recovery results and completion times cannot be guaranteed.
Trust your storage device to experienced professionals
Physical damage, liquid exposure, electrical faults and intermittent failures can make recovery more complicated. Careful assessment helps determine the next step and whether specialist recovery is needed. Tell us about any previous repair or recovery attempts, and bring details about the device, operating system and files you need. If the storage is encrypted, access to the password or recovery key may be necessary.
Backup, transfer and next steps
We also provide backup, restore and data transfer services. Once your files are accessible, we can discuss a backup approach to help protect them. Bring your device to our Midtown shop or call (713) 472-4357 to discuss the situation before transporting damaged equipment. In-shop visits do not require appointment confirmation.