Remove malicious software and regain control.

Virus and malware removal

Computer virus is often used as a catchall term for malware, but unwanted and malicious software comes in many forms. Viruses can spread by infecting other programs, while Trojans disguise themselves as legitimate software. Spyware, ransomware and other threats can steal information, disrupt your computer or give someone unauthorized access. Adware and unwanted browser extensions can also interfere with everyday use.

Common signs of malware

These symptoms can indicate an infection, although hardware, software and account problems may cause similar behavior:

• The computer runs unusually slowly or freezes
• Persistent pop-ups or redirected searches
• Unfamiliar toolbars, extensions or programs
• Unexpected messages when the computer starts
• Antivirus protection is unexpectedly disabled
• Friends receive suspicious messages that appear to come from you

Do not be fooled by alarming pop-ups

A browser warning that demands you call a support number or pay immediately is a warning sign of a scam. Do not call the number in the message or give a stranger remote access. Contact a trusted support provider using a phone number you already know. If you have shared passwords or account details, tell us so we can discuss steps to protect those accounts.

Thorough cleanup, with attention to the cause

The Computer Hospital evaluates the symptoms, checks for identified threats and unwanted software, and reviews affected browser and system settings. We use appropriate diagnostic and cleanup tools for the problem rather than relying on a single scan result. When practical, we repair affected settings and check system behavior after cleanup. Some infections or extensive system damage may require reinstalling Windows.

Windows reinstall for $79 or malware cleanup from $99

Our $79 Nuclear Internet Special is the same service as our Windows Reinstall special and provides a fresh start by reinstalling Windows. Good, Better and Best focus on cleaning your existing installation, with backup and performance services as listed above. We discuss the appropriate option and obtain your approval before proceeding.

Start with a free limited diagnostic

Not every slow computer has a virus. Our initial limited diagnostic helps us determine the next steps instead of assuming malware is the cause. More extensive testing or disassembly may require a paid diagnostic with your approval. We can also discuss cooling, dust buildup and other hardware concerns when the symptoms suggest they may be contributing to the problem.

Protect your files and accounts

Tell us which files are important and whether you have a current backup before work begins. We aim to preserve your existing Windows installation and data when practical, but cleanup cannot guarantee that damaged or missing files will be restored. If account access may have been compromised, changing affected passwords from a trusted device and reviewing account security may also be necessary.

Help reduce the chance of another infection

After cleanup, we can discuss security software, updates, safer browsing and backup options. No security product can prevent every threat, and a successful cleanup does not prevent a new infection later. Bring your computer to our Midtown shop or call (713) 472-4357 to discuss the symptoms. In-shop visits do not require appointment confirmation.