Your device can connect successfully to a wireless network even when the router has no working internet connection. Problems can also be limited to one laptop, one room, or a particular application.
What the symptoms can tell you
Check whether several devices are affected or only one. If every device loses access at once, start with the modem, router and service-provider status. If one computer is affected, its configuration or adapter may be involved.
Practical next steps
- Test a second device on the same network and, if possible, compare Wi-Fi with a wired connection.
- Check modem or router status lights and any outage notice from your provider.
- Confirm you are connected to the expected network rather than a nearby guest or public network.
- Record any error message; avoid resetting equipment to factory defaults before saving configuration details.
When to involve The Computer Hospital
The Computer Hospital can diagnose coverage, cabling, Wi-Fi adapters, router settings and network issues at home or at a business location.
For professional help, explore networking and Wi-Fi support and on-site service options.
Computer Hospital · Houston since 1986
Need help with this issue?
Bring us the symptoms and the steps already tried. We can discuss an appropriate evaluation and explain your service options before any paid work begins.